1. Introduction:
Our Refund Policy governs the rules related to product returns and refunds. By using our website and making a purchase, you agree to comply with this policy. If you have any questions, please feel free to contact us.
2. Refund Rules:
- Customers are eligible for a refund under the following conditions:
- The product was purchased directly from our website.
- The request for a refund is made within the specified time frame.
- The product is unused, undamaged, and in its original packaging.
3. Damaged Products During Transit:
If you receive a damaged product, please notify us within 24 hours of delivery. We will arrange for a replacement or issue a refund.
4. Order Not Confirmed and Amount Deducted:
In case the amount is deducted from your account, but the order is not confirmed, please contact our customer support immediately. We will investigate and resolve the issue promptly.
6. Rules of Return:
When returning a product, follow these guidelines:
- Contact our customer support to initiate the return process.
- Return the product in its original condition and packaging.
- Include the original invoice or proof of purchase.
7. Shipping Cost:
Customers are responsible for the cost of returning the goods, i.e. INR 100 per order, unless the return is due to our error (e.g., wrong item shipped).
8. Response Time:
We aim to process refunds within 3 business days after receiving the returned product. Please allow additional time for the refund to reflect in your account.
9. Changes to This Policy:
The SoBo Company reserves the right to modify the terms of this policy at any time without prior notice. Any updates will be posted on our website.
10. Contact Information:
If you have any questions or need assistance, please reach out to us at:
WhatsApp: +91 8097038338
Email: thesobocompany@gmail.com